Job Information
Koniag Government Services Service Desk Representative in Clarksburg, West Virginia
Kadiak, LLC
Job ID 24200219
KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.
Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Clarksburg, West Virginia.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team
Essential Duties and Responsibilities:
Answer phone calls, emails, or other communications from users of our custom developed applications.
Record a ticket in the call center database for every communication received.
Assist other Service Desk staff by solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
Support technical tasks such as upgrading Windows operating systems or refreshing hardware.
Create and publish knowledge management articles to document the processes that Service Desk employs to address customer requests, audit and other processes.
Assist with developing training and reporting documentation as needed.
Train and mentor staff and stakeholders as needed
REQUIRED Education, Experience & Skills:
- Top-Secret Clearance required
What is the minimum level of education:
Bachelor’s Degree (4 years of related job experience can be substituted for the degree requirement)
3+ years of related experience required
What are the top desired skills:
Proven experience in a service desk or customer support role.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work collaboratively with team members and other departments.
Experience with knowledge management and documentation.
Proficiency in using service desk software and call center databases
Atlassian Jira and/or Confluence proficiency
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352